Question 1

What is the length of rental?

Accepted Answer

Rental rates are not charged per day. We allow our customers to pick up their rentals the business day before their event and return the items the business day after their event. If you need items longer, please let us know. If your event is outside of Lincoln, we allow an extra day for travel at no charge.

Question 2

When am I able to pickup and return my rentals?

Accepted Answer

The rental pickup and return dates are the business day before your event and the business day after your event. All pickups and returns are to be completed during our store hours.

The final balance is due before pickup. There is also a contract to sign.

Question 3

When should I reserve?

Accepted Answer

You should reserve as early as possible. Rentals are reserved on a first come basis. Deposits are required to hold reservations.

Question 4

Am I able to make changes to my order after I reserve?

Accepted Answer

After placing a reservation, you are able make any changes. All orders must be finalized 14 days before delivery or pickup. Additions to orders are allowed but will be subject to availability.

Question 5

What additional fees should I expect to see on my order?

Accepted Answer

We are transparent about our pricing. Our company applies a 7% non-refundable damage deposit to all orders. It is an industry standard fee to cover minor damages or small quantities of missing items.

Additionally, sales tax is applied to all orders.

Question 6

Can my non-profit get a discount on rentals for fundraiser?

Accepted Answer

We are proud to support community organizations, non-profits, and local fundraising efforts. Throughout the year, we find opportunities to provide kind donations, silent auction gift certificates, or charitable discounts on rentals. Give us a call to learn more.

Question 7

I am missing an item or I have received the wrong item.

Accepted Answer

Our staff thoroughly checks your orders to prevent this from happening. Unfortunately, mistakes do happen. We are here to fix it! Call us as soon as you notice a problem so our staff can help solve the issue.

If the store is not open, there is always an emergency number to contact on the answering machine.

Question 8

How do I avoid damage fees after my rental?

Accepted Answer

Avoid getting candle wax on tablecloths. Be mindful of wax during clean up when moving melted candles. Only use taper candle holders that prevent the melted wax from dripping onto the tablecloth.

Do not bag wet linens and keep soiled linens out of the heat to prevent mildew damage.

Keep rental items protected from the weather, store them inside while you are not using them. Tables and chairs will rust or warp when wet. 
If tables and chairs are returned wet, you will be asked to wipe them down as you unload. Our staff will then assess any damages.

Question 9

Do I need to clean tables and chairs before I return them?

Accepted Answer

Tables and chairs should be returned in pre-rented condition.

Question 10

Do I need to clean the linens before returning them?

Accepted Answer

Shake food from tablecloths and napkins. Pack linens in the laundry bags that we provide. Linens should be dry before bagging to prevent mildew and staining. Linens returned with mildew will be billed to the client.

Question 11

Do I need to wash china, flatware, and glassware before I return them?

Accepted Answer

Return all china, flatware, glassware and other food service equipment clean of all food debris. We will wash and sanitize these items upon return.

Question 12

Can staff set the linens and table settings?

Accepted Answer

Decorating services are available at an additional charge and should be arranged in advance. We can set tablecloths, place settings, centerpieces, and backdrops. We can also fold your napkins in advance.

Question 13

What is included in delivery and pickup service?

Accepted Answer

Deliveries are scheduled between 8:00 a.m. and 3:00 p.m.

Our personnel are trained to neatly stack all items in a convenient location. Rentals must be broken down, restacked and ready for pickup and in the same location it was delivered.

Please save and reuse all of the packing material you receive with your order to prevent breakage.

Setup and take-down are not included in delivery.

We can stack the items within 100 feet of the vehicle. Please let us know if vehicle access is limited at your location.

We cannot carry items through the grass to their exact needed locations (backyard, tent, or barn) unless they are accessible by road.

Please let us know if we will need to use the elevator to access your location. We are not able to carry items up or down stairs.

Delivery is available for events within a 100-mile radius. Call for quote.

Question 14

Can staff set up and take-down tables and chairs?

Accepted Answer

Setup and takedown services are available for indoor events at an additional charge and should be arranged in advance.

Elite Events Rental

FAQ

Frequently Asked Questions